We are open and fully operational during the COVID-19 crisis.
WHAT can be returned?
Perception Lighting does not accept returns if you simply change your mind or make a wrong selection. At the discresson of Perception Lighting goods may be exchaged providing they are still in the origional packaging and are unopened.
WHERE do items need to be returned to?
Perception Lighitng will need to authorise and provide a RMA document for all returns, this will stipulate the return address details.
HOW do customers return items?
You will need to contact us with your proof of purchase to begin the return process.
SHIPPING for returns?
All shipping charges are non fundable. Customers are responceable for the cost of returning goods to Perception Lighting.
Faulty / Defective Items
If you suspect a product may be faulty or defective you will need to contact us via phone or email. (02) 9191 7848 or email@example.com. You will need to provide a copy of your proof of purchase, detailed information about the fault including photos if required and your contact information including full name, address and contact number.
Depending on the type of product or fault Perception Lighitng may be required to foward on goods to their respective suppliers for assessment, repair or replacement. This may result in additional lead time in processing an item.
Perception Lighting or affieliate suppliers at their descression may choose to repair or replace goods.
For more information on refunds and returns please see Australian Condumer Law on the NSW fair trading website or click here.