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The Return Request Form can be found at the bottom of this page
OUR 30 DAY MONEY BACK GUARANTEE
At Perception Lighting, we stand behind our products! We are so confident that you will love our products that we offer our customers a 30-Day money-back guarantee on our full range of products. This means if you are not satisfied, you can return the item back to us. We want you to be happy with your investment in our products, so please contact us if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their products.
*Please note this policy does not apply to special orders, batteries, trade show sales, ex-demonstrator stock or sales that are otherwise marked as being exempt from this policy.*
ELIGIBILITY (Excludes warranty items)
All products must be in a new condition and be returned in their original packaging with all included accessories as well as any complementary products. It is the purchaser's responsibility to ensure the goods are not damaged in any way from when the goods are received by the purchaser until the time the goods are received back to our warehouse.
If a product is returned without the original packaging, is unresalable, deemed to be in a "used" or misused condition then your return request may be rejected or be subject to a 20% restocking fee at our discretion. (This does not apply to warranty claims).
We require photos of the products you wish to return to evaluate their return eligibility.
LIABILITY
We accept no liability for any loss or damage which may occur during transit. We recommend using registered post with insurance to cover any losses should your item be lost in transit.
FEES & CHARGES
We do not refund any postage or delivery fees. Products returned for warranty inspection, testing, repair or replacement deemed "no fault found" will incur a service fee of $50 + Shipping & Handling. We do not refund any fees or commissions paid to payment processors or facilitators and the cost of this will be deducted from all returns.
SHIPPING
The cost of shipping products back to our warehouse is covered by the customer. We will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.
REFUNDS
We will happily issue a full refund or exchange if you are unhappy with your item, your refund request MUST be recieved within 30 days of your purchase. Once your item has been returned and assessed, refunds will be processed within 10 business days.
CLEARANCE ITEMS
All clearance items are exempt from our money-back guarantee and are covered by a 3 Month Statutory Warranty.
AUSTRALIAN CONSUMER LAW
Our Returns Policy includes and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
If you would like to arrange a return for a product, please complete the form below:
This item is currently on back order and may require additional processing time.
This item is a non-stocked item and may require additional processing time. Please click here for more information.